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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

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Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

❝If a customer isn’t 100% happy, we get an immediate alert which means we can fix it quickly.❞

CUSTOMER FEEDBACK AND REPUTATION MANAGEMENT SOFTWARE FOR RETAIL
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Retail Industry

Retailers work hard to attract and retain customers every day. If you’re not actively asking your customers what they think, you may not know what they really like about your products or service and you may be surprised if they don’t come back or worse they post a negative review online.

The key to improving retention rates is to understand what makes your customers happy and to fix any issues that pop up. Asking them for simple and easy-to-action feedback will help you turn unhappy customers into happy ones and turn your happy customers into your biggest advocates who promote your business for you.

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Benefits to your business

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Boost your profits

Research shows that retaining 5% more of your customers is enough to boost your profits by up to 95%!Customer Radar software will help you find out what customers think, and you’ll be able to solve their issues to turn unhappy customers to happy ones.

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Multiply your marketing

As well as reviewing and actioning valuable feedback from your customers, you’ll be able to add the feedback to Google reviews so more customers can find you online.

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Empower your team

Turn your team into customer champions by empowering them to provide a great experience. Use real-time customer feedback to recognise employees who are delivering a great experience and, on the flipside, coach employees to improve.


OUR REVIEWS


❝We do know that it has saved customers, sometimes it’s been just a simple misunderstanding that has resulted in some negative feedback. We can learn from the feedback to save a customer.❞

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❝Try it. Don’t live under the perception that you are only going to get negative feedback. For a professional, dynamic business, you need to know what your customers think.❞

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BLOGS


Hey there, veterinary professionals! Today, we're diving into the heart of your practice – the relationships you build with your clients. Nurturing strong...

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You can’t be everywhere – but your customers are. Customer Radar helps you tune in to what they’re saying.

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Whether you want them to or not, your clients talk about your business – to their friends and family, in community groups, and on social media. But are...

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❝ 90% of my bookings are from new clients and when I ask how they heard about us, it’s almost always Google reviews driven by Customer Radar. ❞
Business Owner
❝ The ability for all my team to see exactly what our customers think of our service. It gives us the ability to share our feedback at team meetings and celebrate great performers. ❞
Manager
❝ It’s a great way to gauge current trends and gives you an opportunity to deal with potentially lost customers you may not have otherwise known about. ❞
Retail Manager

GET CONNECTED


❝Customer Radar can connect with most Point of Sale, loyalty databases or run as a stand-alone programme.
Get in touch to explore the options.❞
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FIND THE BEST FIT FOR YOU


Flexible packages to suit your business at any stage

Listen

Basic pricing plan for smaller businesses wanting to manage feedback. Includes unlimited feedback volume, dashboard management ,dynamic comment questions + more.

$ 69 NZD / mo

Engage

Everything in Listen package +interactive live screen, templated and customized reply emails and more.

$ 99 NZD / mo

Amplify

Everything in Listen and Engage +customized options and more

$ 129

Enterprise

Everything in Listen, Engage &Enterprise + software connectors, customized data integrations and more

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Try Customer Radar for 14 days

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