Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.
Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.
Find out how Customer Radar has enabled customer-centric businesses to grow.
Check out our blogs on how to get and retain more happy customers.
You work hard to bring in patients and provide the best experience possible. If you’re not actively asking your patients what they think, you may not know what they really like about your service and you may be surprised if they don’t come back or worse they post a negative review online.
The key to improving retention rates is to understand what makes your patients happy and to fix any issues that pop up. Asking them for simple and easy-to-action feedback will help you turn unhappy patients into happy ones and turn your happy patients into your biggest advocates who promote your practice for you.
Research shows that retaining 5% more of your customers is enough to boost your profits by up to 95%!Customer Radar software will help you find out what customers think, and you’ll be able to solve their issues to turn unhappy customers to happy ones.
As well as reviewing and actioning valuable feedback from your customers, you’ll be able to add the feedback to Google reviews so more customers can find you online.
Turn your team into customer champions by empowering them to provide a great experience. Use real-time customer feedback to recognise employees who are delivering a great experience and, on the flipside, coach employees to improve.
Hey there, veterinary professionals! Today, we're diving into the heart of your practice – the relationships you build with your clients. Nurturing strong...
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You can’t be everywhere – but your customers are. Customer Radar helps you tune in to what they’re saying.
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Whether you want them to or not, your clients talk about your business – to their friends and family, in community groups, and on social media. But are...
more❝90% of my bookings are from new clients and when I ask how they heard about us, it’s almost always Google reviews driven by Customer Radar.❞Business Owner
❝A great forum for our customers to give honest feedback - and give us the opportunity to fix anything we can without being in the public eye.❞![]()
❝The service is critical to my business. The interaction with the customers and also prompting them to leave Google reviews has increased my new customer intake by 38%.❞Owner
